Our most frequently asked questions

What is the New AirAsia Credit Card?

The AirAsia credit card is a new credit card (issued by Hong Leong Bank Berhad) which offers great benefits with AirAsia which include earning AirAsia BIG Points and priority services such as Boarding, Check-in and Xpress Baggage.

You can use your card in any of Visa's merchants both locally and internationally as well as online. Each time you use your card you'll earn AirAsia BIG Points that you can use to redeem AirAsia flights.

How do I apply?

It's simple to apply just click on the Apply button on the website www.airasiacards.com/my and you will be taken to our safe and secure online application. It will only take a few minutes to complete and the result of your application will provided to you after complete assessment by Hong Leong Bank Berhad.

How long will it take to receive my new AirAsia Credit Card?

We aim to inform you the result of your application within 5 working days after receiving complete application. In some cases where additional information are required to process your credit card application, Hong Leong Bank will get in touch with you. Please contact Hong Leong Bank Berhad at hlonline@hlbb.hongleong.com.mywith any questions concerning your application.

What will my credit limit be?

Once your application is approved, you will be assigned a credit limit based on your eligibility. The assignment of credit limit is on sole discretion of Hong Leong Bank Berhad

How do I join as a member of AirAsia BIG Loyalty to earn BIG Points?

Simply log on to www.airasiabig.com and follow the sign up link. You can also download the AirAsia BIG mobile application. It's easy and very quick to complete so you'll be earning points immediately. Being a BIG Member gives you the opportunity to earn points when you use your card and when you fly. Details of how to link your card will be sent to when your card application is accepted.

How do I earn BIG Points with my card?

Every time you spend on your card whether locally or internationally you'll earn AirAsia BIG Points and these will show on your statement and each month added to your BIG Loyalty account

How do I spend my BIG Points?

As a valued BIG Member, you'll be able to take advantage of using your AirAsia BIG Points to redeem for AirAsia flights or save by using your AirAsia BIG Points when you purchase flights. All you need to do is watch out for the special offers emails from BIG Loyalty or simply log on to www.airasiabig.com or via the AirAsia BIG Loyalty mobile app to search for flights

What are the Priority benefits?

Priority Check-in, Boarding and Xpress Luggage will be available in many of AirAsia's locations and offer a faster way to complete your check in at the airport, be one of the first to board and get your luggage off the plane quicker. All in all, you be treated to our best service from the World's Best Budget Airline (Skytrax ). Please see full details on the website privileges terms and conditions.

Can I have a New AirAsia Credit Card as well as other Hong Leong Credit Card?

Yes, you can have more than one card with Hong Leong Bank.

How can I find out other information about my card?

Please refer to the terms and conditions on www.airasiacards.com/my

What kind of purchases should I make on my credit card?

The AirAsia Credit Card can be used for any variety of purchases and used in all the places that accept Visa cards either in retail shops or online or purchasing your flights or services with AirAsia.

Can I withdraw cash from an ATM using my credit card?

You will be able to use a credit card to withdraw cash from an ATM. Full details of fees associated with ATM withdrawals (and all other fees in respect of the AirAsia Credit Card) can be found in the terms and conditions on www.airasiacards.com/my and www.hlb.com.my.

Can I use my credit card abroad?

Yes, you will generally be able to use your credit card to make purchases abroad, with the same restrictions as using it at home.

Who is AirAsia?

AirAsia is the World's Best Low Cost Airline for 10 years in a row with an extensive network across Asia and Australia. AirAsia has sparked a revolution in air travel with more and more people in Malaysia choosing AirAsia as the preferred choice of airline. As they continuously strive to promote air travel, they also seek to create excitement amongst guests with a range of innovative and personalized services including the AirAsia Credit Card in Malaysia (issued by Hong Leong Bank Berhad) that will make more people in the region travel with the airline.

Who is AirAsia BIG Loyalty?

As the loyalty programme for AirAsia, AirAsia BIG Loyalty enables its members to enjoy the lowest flight fares across AirAsia's extensive network. The loyalty programme makes all seats redeemable by utilising AirAsia BIG Points. Other member-exclusive privileges include 24-hour priority booking for all AirAsia sales, monthly member-only Final Call or Final Call X Sale of up to 90% off on flight redemptions and more. Earn AirAsia BIG Points depending on your spend type and how much you spend. The more you spend with your AirAsia Credit Card anywhere in the world, the faster you will be able to redeem AirAsia flights. The AirAsia BIG Loyalty mobile app is available for download on the Apple App Store and Google Play Store.

Who is Hong Leong Bank Berhad ?

Hong Leong Bank Berhad has collaborated with AirAsia and is the issuer of the AirAsia Credit Card. For more details on Hong Leong Bank you can go online to www.hlb.com.my


Skytrax World Airline Awards July 2018