Privileges and Benefits - Terms and Conditions

These terms and conditions govern and shall be applicable to the benefits and privileges awarded and/or offered by AirAsia Berhad (“AirAsia”) and/or via the Big Loyalty Program operated by AirAsia’s affiliate and loyalty program partner, Big Loyalty Sdn Bhd (“Big Loyalty”) in respect of the AirAsia Credit Card issued and powered by RCBC Bank in collaboration with AirAsia.

“Cardholder”, “you” or, “your” refers to you, the individual who has personally applied for and has been issued the AirAsia Credit Card by RCBC Bank.

A. AirAsia benefits and privileges

  1. Introductory Free WiFi

    1. One time use only and strictly subject to availability and for a limited period only
    2. Only accessible by the Cardholder after activation of the AirAsia Credit Card (upon linkage of Cardholder’s AirAsia Credit Card to his/her BIG Loyalty membership account)
    3. The ROKKI 2MB Chats Plan is available on selected AirAsia AK flights ONLY which are WiFi enabled and can be used for WhatsApp, WeChat, LINE, Kakao Talk & Viber apps only
    4. Details are subject to change at any time without prior notice
    5. Important: Not all AirAsia planes are wi-fi enabled and hence this benefit may not be available on all AirAsia flights.
  2. Priority Check-in, Priority Boarding and Priority Baggage*

    1. Upon displaying the AirAsia Credit Card to AirAsia staff at the AirAsia check in counter, the Cardholder will be entitled to:

      • Access to the priority check-in/baggage-drop counter where available
      • Priority baggage unloading (on baggage tag)
    2. Upon displaying the AirAsia Credit Card to AirAsia staff at the boarding gate, the Cardholder can access Priority Boarding (zone 1) regardless of his/her zone.

    3. Priority Check-in is subject to availability and only available at limited selected airports.

      • Priority Boarding (access to zone 1 boarding) may be granted for every flight regardless of the departure location;
      • Priority Check-in will be available only at selected airports where AirAsia priority check-in counters are available. As present date, the list of airports where Priority Check-in is available is as per Table 1 below but is subject to change by AirAsia from time to time and at any time especially if priority counters open in new destinations or if existing ones close.
      Table 1: Priority Check-in counters
      DARWIN JEJU IMPHAL JEDDAH
      PERTH LUANG PRABANG JAIPUR SINGAPORE
      GOLD COAST VIENTIANE KOCHI COLOMBO
      MELBOURNE ALOR SETAR KOLKATA TAIPEI
      SYDNEY BINTULU NEW DELHI KAOHSIUNG
      DHAKA JOHOR BAHRU PUNE BURIRAM
      BANDAR SERI BEGAWAN KOTA BHARU RANCHI CHIANG MAI
      PHNOM PENH KOTA KINABALU SRINAGAR CHIANG RAI
      SIHANOUK KUALA LUMPUR TIRUCHIRAPALLI DON MUEANG
      BEIJING KUALA TERENGGANU VISAKHAPATNAM HAT YAI
      CHANGSHA KUCHING BALI KHON KAEN
      CHENGDU LABUAN BANDA ACEH KRABI
      CHONGQING LANGKAWI BANDUNG LOEI
      GUANGZHOU MIRI JAKARTA NAKHON PHANOM
      GUILIN PENANG LOMBOK NAKHON SI THAMMARAT
      HANGZHOU SANDAKAN MAKASSAR NAN
      KUNMING SIBU KUALA NAMU(MEDAN) NARATHIWAT
      NANCHANG TAWAU PADANG PHITSANULOK
      NANNING MALE PALEMBANG PHUKET
      SHANGHAI MANDALAY PEKANBARU ROI ET
      SHANTOU YANGON PONTIANAK SAKON NAKHON
      SHENZHEN KATHMANDU SEMARANG SURAT THANI
      WUHAN AUCKLAND SOLO TRANG
      XI'AN CATICLAN SURABAYA UBON RATCHATHANI
      HONG KONG CEBU YOGYAKARTA UDON RATCHATHANI
      BANGALORE CLARK NAGOYA U-TAPAO (PATTAYA)
      BAGDOGRA DAVAO KANSAI HONOLULU
      BHUBANESHWAR KALIBO SAPPORO CITOSE HO CHI MINH CITY
      CHANDIGARH MANILA HANEDA DA NANG
      CHENNAI(MADRAS) PUERTO PRINCESA NARITA,Tokyo NHA TRANG
      GOA TACLOBAN SEOUL HANOI
      GUWAHATI ILOILO BUSAN MACAU
      HYDERABAD TAGBILARAN
    4. Priority Baggage is available only at selected airports. As present date, the list of airports where Priority Baggage is available is as per Table 2 below but is subject to change by AirAsia from time to time and at any time especially if priority counters open in new destinations or if existing ones close.

      Table 2: Priority Baggage counters
      DARWIN JEJU KOLKATA TAIPEI
      PERTH LUANG PRABANG NEW DELHI KAOHSIUNG
      GOLD COAST VIENTIANE PUNE BURIRAM
      MELBOURNE ALOR SETAR RANCHI CHIANG MAI
      SYDNEY BINTULU SRINAGAR CHIANG RAI
      SIHANOUK JOHOR BAHRU TIRUCHIRAPALLI DON MUEANG
      BEIJING KOTA KINABALU VISAKHAPATNAM HAT YAI
      CHANGSHA KUALA LUMPUR BALI KHON KAEN
      CHENGDU KUALA TERENGGANU BANDA ACEH KRABI
      CHONGQING KUCHING BANDUNG LOEI
      GUILIN MIRI JAKARTA NAKHON PHANOM
      HANGZHOU PENANG LOMBOK NAKHON SI THAMMARAT
      KUNMING SANDAKAN MAKASSAR NAN
      NANNING TAWAU KUALA NAMU(MEDAN) NARATHIWAT
      SHANGHAI MALE PADANG PHITSANULOK
      SHENZHEN YANGON PALEMBANG PHUKET
      WUHAN KATHMANDU PEKANBARU ROI ET
      XI'AN AUCKLAND PONTIANAK SAKON NAKHON
      HONG KONG CATICLAN SEMARANG SURAT THANI
      BANGALORE CEBU SOLO TRANG
      BAGDOGRA CLARK SURABAYA UBON RATCHATHANI
      BHUBANESHWAR DAVAO YOGYAKARTA UDON RATCHATHANI
      CHANDIGARH KALIBO NAGOYA U-TAPAO (PATTAYA)
      CHENNAI(MADRAS) MANILA KANSAI HONOLULU
      GOA PUERTO PRINCESA SAPPORO CITOSE HO CHI MINH CITY
      GUWAHATI TACLOBAN HANEDA DA NANG
      HYDERABAD ILOILO NARITA,Tokyo NHA TRANG
      IMPHAL TAGBILARAN SEOUL HANOI
      JAIPUR SINGAPORE BUSAN MACAU
      KOCHI COLOMBO

      * IMPORTANT: The Priority Check-in, Priority Boarding and Priority Baggage benefits will not be available immediately when Cardholders apply for and/or receive their AirAsia Credit Card(s) and is subject to AirAsia’s confirmation of when these benefits will be made available to Cardholders.

B. Freedom Flyer Platinum Status under the BIG Loyalty Program

  1. AirAsia Credit Cardholders automatically qualify for the Freedom Flyer Platinum status under the BIG Loyalty Program (operated by AirAsia’s subsidiary and program partner, Big Loyalty) for the 1st year only.
  2. To maintain your Freedom Flyer Platinum status for the 2nd year onwards, Cardholders must:

    (a) reach the minimum spend requirement per year of:

    • PHP 200,000 annual spend by Cardholders on non-AirAsia goods and services; or
    • At least PHP 5,000 spend by Cardholders on AirAsia goods and service;

    Or

    (b) achieve the required qualifying flown sectors pursuant to the BIG Loyalty Program membership terms and conditions i.e. having flown twenty four (24) to forty nine (49) qualifying flow sectors with AirAsia and/or its affiliates within the preceding twelve (12) months.

    The benefits above shall apply unless new AirAsia co-brand credit cards are launched and have a different customer value proposition as determined by AirAsia and RCBC Bank.

  3. The Cardholder’s membership status under the BIG Loyalty Program shall be reviewed for re-qualification for Platinum status under the Frequent Flyer membership tiers based on the anniversary month pursuant to the date of issuance of the AirAsia Credit Card to the Cardholder.

C. BIG Points Based Rewards

BIG Points-Based Rewards provided to Cardholders
Benefits Details
For AirAsia spend 2 BIG Points for every PHP25 spend*
For external (non-AirAsia) spend
  • Domestic
1 point for every PHP28 spend*
  • International
1 point for every PHP22 spend*

* The spend and earning ratio is subject to change by AirAsia and RCBC Bank from time to time at any time

  1. In order to earn AirAsia BIG Points (under the BIG Loyalty Program) for your AirAsia Credit Card spend, Cardholders must first be BIG Members under the BIG Loyalty Program and have a valid BIG Loyalty membership account. You may register for the BIG Loyalty Program at www.airasiabig.com or download the AirAsia BIG Loyalty mobile app to create your BIG Loyalty account and link it to your AirAsia Credit Card through a card activation SMS that will be sent to you by RCBC Bank. If you are an existing BIG Member, you just need to register your AirAsia Credit Card with your Big Loyalty Membership account via the SMS sent by RCBC Bank.
  2. All retail purchases of principal and supplementary Cardholders will earn AirAsia BIG Points for spend transactions on your AirAsia Credit Card. Cash advances, cash loans/’YourCash’, balance transfer, balance conversion, Unli0% and Unli installment transactions will NOT be entitled to AirAsia BIG Points earning and Cardholders will NOT earn AirAsia BIG Points for such transactions. For installment purchases, AirAsia BIG Points will be awarded when the monthly amortization is posted.
  3. The issuance of AirAsia BIG Points to the Cardholder’s Big Loyalty Membership account for spend transactions on the AirAsia Credit Card (including the management of the Cardholder’s BIG Member ID and management of the Cardholder’s Big Loyalty Membership account) is operated by AirAsia’s subsidiary and loyalty program partner, Big Loyalty and is subject to the terms and conditions of the BIG Loyalty Program, including any additional terms and conditional that may be imposed by Big Loyalty from time to time. The Big Loyalty membership terms and conditions are available on www.airasiabig.com or on the AirAsia BIG Loyalty mobile app.
  4. AirAsia BIG Points will remain valid for a period of thirty-six (36) months from the date of the last activity and will automatically expire at the end of the thirty-sixth (36th) consecutive month for which the BIG Member has not earned or redeemed any points.
  5. AirAsia BIG Points earned from spend by the Cardholder on his/her AirAsia Credit Card will be transferred by RCBC Bank to Big Loyalty for crediting to the Cardholder’s BIG Loyalty Membership account every billing cycle. To check your accumulated number of AirAsia BIG Points, you can log on to www.airasiabig.com or view it on the AirAsia BIG Loyalty mobile app.
  6. To redeem your AirAsia BIG Points for AirAsia flights, you must log on to your BIG Loyalty Membership account at www.airasiabig.com or redeem via the AirAsia BIG Loyalty mobile app. The redemption of AirAsia BIG Points is subject to the redemption rules as determined by Big Loyalty in accordance with the terms and conditions of the BIG Loyalty Program.
  7. All AirAsia BIG Points earned for the billing cycle will be automatically forfeited by RCBC Bank if the Cardholder’s AirAsia Credit Card is cancelled or becomes past due. AirAsia BIG Points earned in respect of any reversed, disputed or void transactions will be deducted by RCBC Bank from your AirAsia BIG Points in the succeeding months’ earnings before the same is transferred by RCBC Bank to Big Loyalty for crediting to your Big Loyalty Membership account. Cardholders whose AirAsia Credit Cards are blocked, suspended and/or cancelled or suspected for fraudulent or suspicious activities will not be eligible for AirAsia BIG Points and if already awarded, RCBC Bank reserves the right to forfeit such points.
  8. AirAsia BIG Points are not transferable to any other card issued by RCBC Bank. You cannot combine your AirAsia BIG Points earned on your AirAsia Credit Card with the points earned on your other RCBC Bankard credit cards.
  9. AirAsia BIG Points cannot be exchanged for cash or redeemed as rebate or credit to your AirAsia Credit Card.
  10. AirAsia and Big Loyalty shall bear no responsibility and shall not be liable for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the Cardholders in connection with or arising from the consumption or acquisition of a product or service acquired through the Big Loyalty Program or in respect of the earning of AirAsia BIG Points.

D. General Terms and Conditions

  1. The Priority Check-in, Priority Boarding and Priority Baggage benefits will not be available immediately when Cardholders apply for and/or receive their AirAsia Credit Card(s) and is subject to AirAsia’s confirmation of when these benefits will be made available to Cardholders. Accordingly, AirAsia disclaims all liability in respect of any disputes or claims including any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the Cardholders in connection with the unavailability of the same.
  2. By activating or using the AirAsia Credit Card, Cardholders are deemed to agree to be bound by and subjected to the AirAsia Privileges and Benefits Terms and Conditions and any additional terms and conditions stipulated by AirAsia (including the terms and conditions stipulated by Big Loyalty in respect of the Big Loyalty Program) from time to time. These Terms and Conditions shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or advertising materials for the AirAsia Privileges and Benefits. AirAsia reserves the absolute right to vary, delete or incorporate any additions to these Terms and Conditions (wholly or in part) from time to time without any prior notice to Cardholders.
  3. AirAsia reserves the right to vary, revise, amend, impose, substitute, add and/or change any of the Terms and Conditions applicable to the AirAsia Privileges and Benefits without prior notice to Cardholders. The revised and/or new Terms and Conditions will take effect immediately upon the same being posted on www.airasiacards.com (“Website”). AirAsia may issue a notice to Cardholders concerning any new or revised terms and conditions, but shall it shall not be mandatory for AirAsia to issue such notices and the same shall be at AirAsia’s sole discretion. Accordingly, notwithstanding the above, advance and prior notice of any changes to the Terms and Conditions applicable to the AirAsia Privileges and Benefits may not be given especially of it is deemed necessary to make any such change immediately. The latest version of the Terms and Conditions will be on the Website. We advise you to check the Terms and Conditions regularly whenever you visit the Website to ensure that you have seen it and are aware of our latest or updated terms and conditions in relation to the AirAsia Privileges and Benefits.
  4. The retention or use of your AirAsia Credit Card after the effective date of any variation, amendment, revision, substitution or change to the AirAsia Privileges and Benefits Terms and Conditions shall be deemed to constitute your acceptance of such variation, revision or change without reservation by you. If you do not accept the proposed variation, amendment, revision, substitution or change, you are entitled to terminate the use of your AirAsia Credit Card by contacting RCBC Bank, and the provisions relating to termination in accordance with RCBC Bank’s terms and conditions shall apply.
  5. Notwithstanding the above, AirAsia reserves its absolute right to suspend, withdraw, cancel or terminate the AirAsia Privileges and Benefits (in whole or in part or any feature or benefit in relation thereto) without reason and/or any prior notice to the Cardholders. For the avoidance of doubt, withdrawal, cancellation, termination or suspension of the AirAsia Privileges and Benefits by AirAsia shall not entitle the Cardholders to any claim against or compensation from AirAsia or RCBC Bank for any losses, damages, costs or expenses suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  6. The AirAsia Privileges and Benefits stated herein may not applicable with any other on-going AirAsia offers, privileges, benefits, campaigns or promotions offered and/or operated solely by AirAsia or in conjunction with any of its partners, including other co-brand partners.
  7. All flight bookings made on AirAsia’s website, www.airasia.com shall be subject to AirAsia’s additional terms and conditions as stated therein including AirAsia’s terms and conditions of carriage.
  8. The decisions of AirAsia, RCBC Bank and/or Big Loyalty in relation to every aspect of the AirAsia Privileges and Benefits shall be deemed final and conclusive under all circumstance and no complaint or dissatisfaction from any Cardholders will be entertained. AirAsia’s (or RCBC Bank and/or Big Loyalty’s, where applicable) decisions in relation to all aspects of the AirAsia Privileges and Benefits is final, binding and conclusive under all circumstances.
  9. AirAsia and Big Loyalty shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the Cardholders in connection with AirAsia Privileges and Benefits.
  10. Any rewards, special offers, waivers, benefits or privileges offered or awarded by RCBC Bank to Cardholders in respect of the AirAsia Credit Card (including but not limited to the Welcome Gift, waiver of annual fees, award of BIG Points by RCBC Bank and so on) are strictly subject to RCBC Bank’s Terms and Conditions and any other applicable terms and conditions that may be applicable from time to time. AirAsia and Big Loyalty assumes no responsibility and disclaims all liability in respect of such rewards, special offers, waivers, benefits or privileges offered or awarded by RCBC Bank to Cardholders, and shall not be responsible or liable for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the Cardholders in connection with the same.
  11. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and any other languages of these Terms and Conditions, the English version shall prevail at all times.